환불 정책

Last updated: November 1, 2026

Our eSIMs are digital products. Your QR code is sent by email. Before you buy, please check that your phone supports eSIM and is unlocked (see "Before you buy" on each product page).

When you can get a refund

• Full refund if you have not scanned (installed) the QR code and it is within 30 days of payment.
• If you scanned the QR code but can't use the eSIM because your phone is carrier- or country-locked, or doesn't support eSIM, contact us. We'll check and refund.

When we can't refund

• After the QR code has been scanned (except the case above).
• More than 30 days after payment.
• Moving the eSIM to another phone. An installed eSIM works only on that phone.
• Deleting the eSIM while using it. It can't be restored.
• Stopping early when part of your plan is left.

How to request a refund

Email support@thegosim.com with your order number and the reason. For phone problems, please attach a screenshot.

How refunds are paid

Refunds go back to your original payment method. How long it takes depends on your card company or payment provider.

Call and text credit

Prepaid call and text credit is paid directly to SK Telecom at skroaming.com and is not refunded by The Go SIM. Unused credit expires when your plan ends.

Questions? Chat with us on WhatsApp or email support@thegosim.com.